Effective Date: [01/01/2025]
Famista Entertainment (“we,” “our,” or “us”) is committed to providing a smooth and transparent experience for our users. This Returns and Refunds Policy explains the terms under which refunds or cancellations may be requested for transactions made through our platform. Please read this policy carefully before making any purchases.
1. Scope of the Policy
This policy applies to:
- Affiliate ticket sales facilitated through third-party platforms linked via our website.
- Other promotional deals or offers accessed through affiliate links.
Famista Entertainment does not directly sell tickets or provide services; we act as an intermediary by connecting users with third-party platforms. Therefore, refund and cancellation policies are primarily governed by the terms of the respective third-party vendors.
2. Refunds for Affiliate Ticket Sales
2.1 Third-Party Terms
- Refunds and cancellations for tickets purchased through affiliate links are subject to the terms and conditions of the third-party vendor.
- Users are responsible for reviewing the refund and cancellation policies on the vendor’s website before making a purchase.
2.2 Assistance from Famista Entertainment
While we do not process refunds directly, we will assist users in connecting with the relevant third-party customer support teams for any issues regarding refunds or cancellations.
3. Non-Refundable Scenarios
Refunds are not applicable in the following cases:
- Any transaction made directly with third-party affiliates that violates their terms.
- Issues arising due to user error, such as incorrect ticket selection or failure to attend events.
- Promotional or discounted ticket purchases, unless explicitly stated by the third-party provider.
4. Refund Process
4.1 For Affiliate Tickets:
- Users must directly contact the third-party vendor from which the ticket was purchased to initiate a refund request.
- Famista Entertainment will provide guidance on how to reach the vendor’s support team if needed.
4.2 Processing Time:
- Refund timelines and methods (e.g., bank transfer, credit card reversal) are determined by the third-party vendor’s policy.
5. Changes and Cancellations
5.1 Affiliate Cancellations:
- Changes to bookings or cancellations must be made through the respective third-party platform.
- Fees or penalties for cancellations, if applicable, will depend on the vendor’s terms.
5.2 Contacting Support:
- For assistance with cancellations, users can reach out to Famista Entertainment at [Insert Contact Email] for guidance.
6. Limitations of Liability
- Famista Entertainment is not liable for any disputes, financial losses, or dissatisfaction arising from transactions made through third-party affiliates.
- We do not guarantee refunds or cancellations for tickets purchased via affiliate links, as these are governed by the vendor’s policies.
7. Contact Us
If you have questions or need support related to refunds and cancellations, please contact us at:
Famista Entertainment
Email: connect@famiesta.com
By using our platform and affiliate links, you acknowledge that you have read, understood, and agree to this Returns and Refunds Policy.
